Most Questions asked regarding Time Fibre Malaysia

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Why pick TIME Internet Service Provider?

TIME is an less expensive fibre optic domestic broadband. TIME presents you gorgeous broadband offerings whether or not you are a gamer, a film lover, YouTuber or enterprise humans who wishes uninterrupt and quickly shopping net service.


Any extras and promotions for time users?

By Upgrading to TIME you obtain free equipment. There are rebates provides on sure applications as well. Contact TIME to know the latest promotion.

Where is time network coverage presently available?

We are making an attempt our first-rate to provide our speedy and uninterrupted broadband offerings all over Malaysia however at present we are solely reachable in multi-dwelling devices such as condominiums in cities like Klang Valley, Desa Park City, Johor, and Penang.

How To Upgrade To TIME?
The system of upgrading to TIME is simple:

1. Terminate your current internet service provider if you have any.
2. Check your contract to see if there are any penalties for terminating your present contract.
3. Get began with us.

Required Documents For Subscribing To TIME
1. Non-Malaysian residents are require to post their passport and MyKad.
2. To pay via auto debit you are require to have a savings card (MasterCard/American Express/Visa).

Subscription To TIME Internet
1. Deposit Amount – Only once

Non-Malaysians are to pay RM300 credit score quantity which is refund upon cancellation of offerings if there is no excellent balance. Moreover, You don’t have to pay this charge if you signal a 12-month contract with TIME.
For a 12 month contract, you pay a one time quantity of RM300 which is non-refundable. The rate is gathered upfront for the completion of the current subscription.


Time Wifi customer Service

If have any problems and enquiries, regarding the lastest TIME package and also faced any problem regarding Wifi Connection can contact Time wifi Customer Service with the contacts provided 1800-18-1818 or emailing.

Purchasing Extra Equipment
There is no want to buy any greater tools as we supply a Wi-Fi router, an Optical Network Unit (ONU) and set up services.

Am I Required To Pay For Installation Services
From the entrance, the cable is on hand up to 20 metres. For structures that have pre-laid fibre up to 6 metres away from the socket to the particular house determined on for the router. Beside that, if you have any want to alternate the region of the gear then greater costs for the cabling fabric and offerings will apply. Charges will be relevant for customised requests. You can request for an authorized fee card for fee verification at any time, this price should be paid without delay to the installer.

Installation will be carry out by professionals
The set up is carried out with the aid of a expert TIME authorized installer.

Is There A Lot Of Drilling Involved?
We usually inform and request before earlier than installation due to the fact there will be minor drilling worry to restoration the equipment.

How Long Does It Take To Activate?
It takes 2-4 hours to deploy the tools relying upon the unit you stay in and the area of your dwelling or company. In addition, there is an preliminary website online survey worried which then consists of piping, ducting, configuration, electrical work and tools testing.

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